Shipping Time. Orders normally ship the next business day. The time needed for your merchandise to arrive will vary depending on the shipment's location and the particular time of year. Customers should expect approximately a 7-10 day delivery time.

Shipping Methods. Merchandise will be shipped using FedEx Ground, UPS or US Postal Service. Some items may be shipped directly from the manufacturer to customers. TrueCues will pay the shipping costs on all orders over $50 shipped in the USA. We will ship via FedEx to other parts of the world to customers that contact us with regards to shipping costs.

Damaged Shipments. Shipments damaged from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Shipping address differs from billing address. For your convenience, we can ship your order to an address other than your billing address, although it may slightly delay your order. For your protection, we call and verify every order that is shipped to any person or address other than the card holder or address the bank has on file.

Returns

Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department at support@TrueCues.com for instructions. Please do not return products to us without first contacting us to receive instructions and a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Non-Defective Returns. Permission for any return merchandise must be secured from our Customer Service department at support@TrueCues.com. All non-defective returns should be in original, unmarked packaging, include all instructions, packaging etc. and be resalable as new. We do not refund shipping costs if the return is not a result of our error. You are responsible for all freight charges, as well as a 15% restocking fee, on shipments that are refused or returned with no fault on our part. If you make a purchase and decide that you no longer want the items before they have been sent out, there will be a 6% restocking fee to cover credit card processing fees. Send us an email with "RETURN" in the subject field, at which time a Return Authorization Number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. We will not accept returns after 30 days.

Incorrect Merchandise. If you received a different product than purchased, email our Customer Service department at support@TrueCues.com for instructions and a Return Authorization Number. Please return incorrect merchandise with the following:

·  All original contents (product, manuals, instructions, etc.).

·  Original packaging.

·  Original invoice or receipt.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges, as well as a 15% restocking fee, on shipments that are refused or returned with no fault on our part. The limit of our liability is the replacement cost of any item you purchase from us.

Your Privacy

We are commited to your privacy! We'd like to explain what information we collect when you visit this web site, why we collect it and how it is used. We'd also like to explain your options to access and control your information, our data security practices and other matters. This Policy is governed by our Terms of Service.

Information we collect from you and why. When you use our Site, we may request your name, street address, email address, telephone number or other "real world" contact information. We may also collect information actively generated by the purchase of a product or service, such as a payment method. This information does not inherently reveal and will not be linked to you personally. We use this information to complete and support the immediate activity requested, and to comply with any requirements of law. This information may be disclosed only to our staff. You may later access and modify the information or have it removed.

As you browse our Site, we may gather navigational and clickstream data that shows what pages are visited and how long various features are used. This information will not reveal your identity or be linked to you personally. We use this information to complete and support the immediate activity requested, and to comply with any requirements of law. This information may be disclosed only to our staff.

Certain Exceptional Disclosures. We may disclose your information if necessary to protect our legal rights or if the information relates to actual or threatened harmful conduct. Disclosure may be required by law or if we receive legal process.

What are cookies? Why do we use them? Cookies are small files stored by your browser in your computer when you visit our Site. We use cookies to improve our Site and make it easier to use. Cookies permit us to recognize users and avoid repetitive requests for the same information. We mostly use "session cookies" that are automatically deleted after each visit. Cookies from our Site can't be read by other sites. Most browsers will accept cookies until you change browser settings to refuse them.

How do we protect information we collect? We offer secure web pages to collect user information and we store certain kinds of data in encrypted form. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, the measures implemented by our site reduce the likelihood of security problems to a level appropriate to the type of data involved.

How long do we keep user information? We generally keep user data on our server or in our archives for as long as we reasonably need it. We may alter this practice according to changing requirements. For example, we may delete some data if needed to free up storage space. We may keep other data for longer periods if the law requires it. In addition, information posted in a public forum could stay in the public domain indefinitely.

Your consent to this policy. By using our Site, you agree to this Policy. This is our entire and exclusive Privacy Policy and it supersedes any earlier version. Our Terms of Service take precedence over any conflicting Policy provision. We may change our Policy by posting a new version on our Site.

Legal Disclaimer

This Site operates AS-IS and AS-AVAILABLE. The limit of our liability is the replacement cost of any item you purchase from us. We are not responsible for events beyond our direct control. This Policy is governed by CO law, excluding conflicts of law principles. Any legal actions against us must be commenced in CO within one year after the claim arose, or be barred.